Terms & Conditions

MANDATORY INFORMATION YOU MUST READ AND UNDERSTAND

Before making a booking payment you must read, understand, and agree to our terms and conditions of booking. If in doubt, or if you have any questions, please email hello@htsresort.com and we will be happy to clarify anything for you.

Booking Terms and Conditions:

1.) Booking, payment & deposit:

• We require a 30% deposit (non-refundable) to reserve your booking & the rest of the balance 60 days before your check-in date.
• If your check-in date is within 60 days we require the full payment.
• Payment for your holiday including all money due must be paid to Hollow Tree’s Resort (HTR) no later than 60 days before Commencement. Upon failure of balance payment to be made within this period HTR reserves the right to treat the booking as cancelled and the Client shall be deemed to have forfeited any deposited money paid.
• Payments are non-refundable but may be used towards a future trip (within one year from the date of scheduled booking). If less than 60 days before Commencement, fees apply.
• Payments may be made via bank transfer or credit card.
• All wire transfer processing fees & bank charges must be paid by the sender. All payments made by credit card (Visa and MasterCard) are subject to a 3% surcharge. We do not accept American Express.

2.) Rescheduling fees:

If you wish to reschedule you must contact us in writing as soon as possible via email.

• If a request to reschedule your booking is made more than 60 days before Commencement, no rescheduling fee shall apply.
• If a request is made to reschedule less than 60 days before Commencement, a rescheduling fee equal to 25% of the paid deposit (30% of the total booking cost) shall apply.
• If a request is made to reschedule less than 30 days before Commencement, a rescheduling fee equal to 50% of the deposit shall apply.
• If initial booking was paid in full, the rescheduling fee will be calculated from 30% of the full payment.
• You may reschedule your booking only one time and your new dates must be within one year of your original booking.
• Bookings cannot be rescheduled 10 days or less before commencement.
• If we do not hear back from you about rescheduling your booking and the one year allowance has passed (since your initial booking), your credit will be forfeited.

3.) Cancellation policy:

All booking payments made to Hollow Tree’s Resort (HTR) are non-refundable but may be used as credit towards a future trip (within one year from the date of scheduled booking). If a trip is cancelled for reasons outside of the control of HTR, for example, due to the occurrence of a natural disaster, travel ban, an act of terrorism, civil unrest, an act of fraud, or any other act or occurrence causing legal incapacity of HTR to deliver on its part, then HTR will endeavour to reschedule your booking to such time that HTR can deliver, and the Client accepts this potential disruption and shall not hold HTR liable in any way. In extreme circumstances where HTR may ultimately be unable to deliver its services, then the Client accepts this risk and shall not be entitled to seek compensation in such a situation occurring. No refunds shall be payable if you fail to arrive at the transport link at the agreed time and date provided, or if you voluntarily leave a trip for any reason after the trip has begun or if you cannot fulfil your planned trip and/or activities due to injury or illness. No refunds will be payable for any accommodation, transport, activity, meals or services not utilised. Travel insurance is compulsory for all visitors to cover unforeseeable circumstances such as injury, illness, family emergency, flight cancellations, etc (see Clause 4).

There will be no refunds or specific refunds given for early departure from designated charter, bad weather conditions, poor surf, sudden injuries, COVID-19 or pandemic-related issues, or any other reason that may cause you not allowing you to be able to attend the trip.

HTR cannot be held liable for any incidental costs incurred by you due to your cancellation or to our cancellation. In such an occurrence, you will have to contact your Travel insurance.

HTR cannot be held liable for any insurance claim denied of an “Act of Gods” or case of “Force Majeure” (virus, earthquake, tsunamis, wars, strikes, etc…).

Travel insurance:

All guests are required to purchase travel insurance to travel to Hollow Tree’s Resort for your safety. We advise getting travel insurance that covers cancellation and interruptions, travel delay, baggage delay, theft or damage, emergency medical & dental, emergency, medical transport and evacuation, and travel accident insurance. You can never know what might happen to you. – During a surf session, flight delays, epidemic/pandemic or personal health.

We recommend the following travel insurance:

• Safety Wings
• G1G Travel insurance
• Surf Travel insurance
• Cover More
• Indo Surf

HTR accepts no responsibility for any or all of the above regardless of the traveller’s decision to purchase travel insurance. Travel insurance is mandatory and we require you to forward us the documents or policy number before arrival.

HTR bears no liability for any health issues that may arise during your visit: injuries, illness, health, loss, damage, accident, delay, cost, expense, or inconvenience arising from travel misfortunes beyond our control or from involvement in any activities or provision of any services. Guests participate in activities & use services at HTR at their own risk.

Documents:

• Passports must be valid for at least 6 months from the date of departure are mandatory for UK & European citizens when travelling to all foreign countries.
• All persons travelling abroad must be responsible for their own visas in countries, which require visas to enter.
• Visa On Arrival (VOA) is valid for 90 countries. You can now apply for your VOA online before your arrival (eVOA). If you purchase an e-VOA online, you must enter Indonesia within 90 days of purchasing it and all the information must be exactly the same as the information on your passport, the e-VOA cannot be changed after it’s processed.

Drugs:

Please do not bring any illegal drugs into Indonesia or to Hollow Tree’s Resort. If we find out that you do, we have the right to remove you from our property. If there are any doubts that you possess anything illegal, we have the right to remove the object from you and/or report you to the authorities. Please check your belongings for any drugs that are not allowed in Indonesia before departing your country.

Possession, trafficking, and manufacture of any illegal drugs are serious offences in Indonesia. The Indonesian authorities have a zero-tolerance policy and those caught face lengthy prison sentences or the death penalty!

Travel-related information:

1.) Airlines:

• All airline tickets are the responsibility of the traveller. Prior to purchasing your airline ticket, it is recommended that you have Travel insurance to cover potential airline ticket cancellations and that you book tickets that are changeable or refundable. Hollow Tree’s Resort is not responsible for airline board fees or baggage policies.
• Hollow Tree’s Resort will not be held responsible for late arrival or non-arrival of surfboards/surfboard bags or any other luggage.
• Most airlines charge excess baggage fees for surfboards. Some airlines have excess and oversized baggage embargos during select times of the year to select countries. Some aircraft types do not accept surfboards at all or only accept surfboards within required dimensions. Please ensure that you have booked your travel on a surf-friendly airline. If you book your tickets online, you do so at your own risk, and Hollow Tree’s Resort accepts no responsibility for the failure of surfboards to arrive at your destination and such an outcome will have no bearing on Hollow Tree’s Resort cancellation policies.

2.) Boat transfers:

Hollow Tree’s Resort will not be held responsible for sudden ferry schedule changes, due to public holidays, bad weather, broken engine, loss, damage, etc. See public holidays below. These are the dates the ferry is not running.

2024 Public Holidays:

1. New Year – 1st January 2024.
2. Indonesian Labour Day – 1st May 2024
3. Idul Fitri (Ramadan holiday): 9th – 10th April 2024, the ferry will likely not be running between the dates 8th – 16th April.
4. Eid al-Adha: 15th – 17th June. The ferry should start running again on 18th June 2024.
5. Christmas – 25th December 2024.

I HAVE READ AND FULLY UNDERSTAND THE PROVISIONS AND ASSUMPTIONS OF RISK, AND I HEREBY AGREE TO ALL OF ITS CONDITIONS. BY MAKING A DEPOSIT / FULL PAYMENT AMOUNT, YOU ARE AGREEING AND ACCEPTING THE TERMS AND CONDITIONS CONTAINED HEREIN.